Terms of Service

These Terms of Service (“these Terms” or “this Agreement”) constitute a legally binding agreement between you, the user (“you”, “your”, or “the User”), and JR Canada (“JR Canada”, “we”, “us”, or “our”), the technology company that develops and operates the JR Canada Client Portal located at portal.jrcanada.com (the “Portal”), including all associated services, features, content, and applications made available through the Portal. The Portal is operated by JR Canada as a technology platform to support the delivery of legal services by Infinity Law Corporation (“the Firm”), a law corporation incorporated under the laws of British Columbia, Canada.

1. Definitions

In these Terms, unless the context otherwise requires:

“Authorized User” means any individual who has been granted login credentials to access the Portal, including Clients, Consultants, and members of the Firm’s legal team.

“Client” means an individual or individuals who have entered into a Retainer Agreement with the Firm for the provision of legal services and who have been granted access to the Portal in connection with their matter.

“Client File” means the dedicated, confidential digital file maintained within the Portal for each Client matter, containing all documents, correspondence, status updates, and records related to that matter.

“Consultant” means a licensed immigration consultant who has been authorized by the Firm to access the Portal in connection with a Client’s matter in accordance with the terms of the applicable Retainer Agreement and Section 8 of these Terms.

“Content” means all text, data, documents, images, files, messages, and other materials uploaded to, generated by, or made available through the Portal.

“Firm” means Infinity Law Corporation, the law corporation that provides legal services to Clients through the Portal.

“JR Canada” means JR Canada, the technology company that develops, operates, and maintains the Portal.

“Portal” means the JR Canada Client Portal, the web-based case management and communication platform operated by JR Canada at portal.jrcanada.com, including any successor URLs, mobile applications, or related digital interfaces.

“Retainer Agreement” means the separate written agreement between the Firm and a Client that establishes the terms of the lawyer-client relationship, the scope of legal services, and the applicable fee schedule.

2. Eligibility and Account Registration

2.1 Eligibility.

The Portal is intended for use only by individuals who are at least eighteen (18) years of age and who possess the legal capacity to enter into binding agreements. By creating an account, you represent and warrant that you meet these requirements. If you are accessing the Portal on behalf of a minor who is a co-applicant in an immigration matter, you represent that you are the minor’s parent or legal guardian and accept these Terms on their behalf.

2.2 Account Creation.

Access to the Portal requires an account. Accounts are created by the Firm upon the execution of a Retainer Agreement or, in the case of Consultants, upon the Firm’s authorization in connection with a Client’s matter. You may not create an account independently without the Firm’s authorization. Each account is personal to the individual to whom it is issued and may not be transferred or shared with any other person.

2.3 Account Security.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You agree to: (a) create a strong, unique password that is not used for any other online service; (b) not share your login credentials with any other person, including family members, co-applicants (who will receive their own credentials), or your immigration consultant; (c) access the Portal only from a secure and private device and network connection; and (d) notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account. You are responsible for all activity that occurs under your account, whether or not authorized by you, until you have notified us of a security breach.

2.4 Account Accuracy.

You agree to provide accurate, current, and complete information during the registration process and to update such information promptly if it changes. The Firm reserves the right to suspend or terminate any account that contains inaccurate or incomplete information.

3. Description of the Portal and Services

3.1 Nature of the Portal.

The Portal is a secure, web-based platform designed to facilitate the lawyer-client relationship between the Firm and its Clients. It serves as the official and primary record of each Client’s matter, replacing traditional paper files and scattered email correspondence. The Portal provides a centralized environment for case management, document exchange, secure messaging, status tracking, electronic execution of legal documents, and payment processing.

3.2 Portal Functions.

Subject to these Terms and the applicable Retainer Agreement, the Portal enables Authorized Users to: (a) access and review case documents, legal correspondence, and status updates; (b) upload and submit documents and information requested by the Firm; (c) communicate with the Firm’s legal team through the Portal’s secure messaging system; (d) receive automated case status notifications; (e) review and electronically execute legal documents, including Retainer Agreements; (f) make payments for legal services through integrated payment processing; and (g) access and download their complete Client File at any time during the term of their access.

3.3 The Portal Is Not a Substitute for Legal Advice.

The Portal is a communication and case management tool. Automated status updates, system-generated notifications, and any general information available through the Portal do not constitute legal advice. Legal advice is provided only by a licensed lawyer of the Firm, is delivered through the Portal’s secure messaging function or posted as a formal document to your Client File, and is governed exclusively by the terms of your Retainer Agreement. You should not rely on automated notifications or status changes as legal advice or as a substitute for consulting directly with your lawyer.

3.4 No Guarantee of Availability.

While we endeavour to maintain the Portal’s availability at all times, we do not guarantee uninterrupted, error-free, or secure access. The Portal may be temporarily unavailable due to scheduled maintenance, software updates, server issues, or circumstances beyond our reasonable control. We will make reasonable efforts to provide advance notice of planned downtime. The Firm shall not be liable for any loss, damage, or inconvenience arising from the Portal’s temporary unavailability.

4. Relationship Between These Terms and Your Retainer Agreement

These Terms govern your use of the Portal as a technology platform. Your Retainer Agreement governs the provision of legal services by the Firm. In the event of a conflict between these Terms and your Retainer Agreement with respect to the provision of legal services, the terms of the Retainer Agreement shall prevail. In the event of a conflict with respect to the use of the Portal as a technology platform, these Terms shall prevail. For clarity, the Retainer Agreement establishes the scope of legal services, fees, and the lawyer-client relationship; these Terms establish the rules for accessing and using the technology that supports that relationship.

5. Electronic Communications and Official Records

5.1 The Portal as the Official Record.

The Portal is the official and primary method of communication between the Firm and its Clients. All documents, correspondence, legal advice, and case updates posted to your Client File through the Portal constitute the official record of your matter. The Portal’s timestamp shall be considered the official time of delivery for any document or message sent by the Firm, and the official time of receipt for any document or message sent by you.

5.2 Consent to Electronic Communications.

By using the Portal, you consent to receive all communications from the Firm electronically, including but not limited to: legal advice and strategic assessments; case status updates and notifications; invoices and payment confirmations; and copies of filed documents and court correspondence. You agree that electronic communications satisfy any legal requirement that such communications be in writing.

5.3 Notification Responsibility.

It is your responsibility to regularly check the Portal for new messages, documents, and status updates. The Firm is not responsible for any delay or adverse consequence resulting from your failure to review communications posted to the Portal in a timely manner. You are responsible for ensuring that any email address associated with your account is current and that notification emails from the Portal are not filtered into spam or junk folders.

5.4 Business Hours.

While the Portal is accessible twenty-four (24) hours a day, seven (7) days a week, the Firm’s professional services are provided during regular business hours: 9:00 AM to 5:00 PM Pacific Standard Time (PST), Monday through Friday, excluding statutory holidays observed in British Columbia. The Firm will endeavour to respond to all messages and review all documents posted to the Portal within one to two business days.

6. Electronic Signatures

The Portal includes functionality that allows you to review and electronically execute legal documents, including your Retainer Agreement. By using the Portal’s electronic signature feature, you acknowledge and agree that:

1. Your electronic signature, as applied through the Portal, shall have the same legal effect, validity, and enforceability as a handwritten signature, in accordance with the Electronic Transactions Act, S.B.C. 2001, c. 10 (British Columbia).
2. A document shall not be denied legal effect or enforceability solely because it is in electronic form or was signed electronically.
3. You are the person identified as the signatory, and your use of the electronic signature function constitutes your intentional act of signing the document.
4. The Firm will maintain a complete and tamper-evident record of all electronically signed documents, including the date, time, and IP address associated with each signature event.
5. You may request a copy of any electronically signed document at any time by contacting the Firm or downloading it directly from your Client File on the Portal.

7. Payments and Financial Transactions

7.1 Payment Processing.

The Portal integrates with third-party payment processors to facilitate the payment of legal fees and disbursements. When you make a payment through the Portal, you are interacting directly with the third-party payment processor, and your transaction is subject to that processor’s own terms of service and privacy policy in addition to these Terms. The Firm does not store your credit card numbers, bank account details, or other sensitive payment credentials on the Portal.

7.2 Payment Links.

The Firm may send you a personalized, tokenized payment link through the Portal or by email to facilitate payment of specific invoices. These links are unique to your account and your specific invoice and must not be shared with or forwarded to any other person. Any payment made through such a link will be applied to the invoice identified in the link.

7.3 Receipts and Records.

Upon successful completion of a payment, a confirmation receipt will be generated and posted to your Client File on the Portal. This receipt constitutes your official record of payment. The Firm is not responsible for payment failures, delays, or errors caused by your financial institution, the third-party payment processor, or inaccurate payment information provided by you.

7.4 Refund Policy.

Refunds of legal fees are governed exclusively by the terms of your Retainer Agreement and the applicable rules of the Law Society of British Columbia. These Terms do not create any independent right to a refund. Any disputes regarding fees or payments should be directed to the Firm in writing.

8. User Roles and Access Levels

8.1 Client Access.

Clients have full access to their own Client File, including all documents, messages, status updates, invoices, and payment history associated with their matter. In a joint retainer, each joint client receives their own login credentials and can access the shared Client File. Clients may not access the files of other Clients.

8.2 Firm Personnel Access.

The Firm’s legal team, including lawyers, paralegals, legal assistants, and authorized administrative personnel, may access Client Files as necessary to provide the legal services contemplated by the Retainer Agreement. All Firm personnel are bound by professional obligations of confidentiality and are subject to the supervision of the responsible lawyer.

9. Solicitor-Client Privilege and Confidentiality

9.1 Privilege.

Communications between you and the Firm’s lawyers through the Portal are intended to be protected by solicitor-client privilege to the fullest extent permitted by law. The Portal’s secure messaging system is designed to maintain the confidentiality of these communications. However, privilege may be waived or lost if you disclose the content of privileged communications to third parties. You are solely responsible for ensuring that you do not forward, share, screenshot, or otherwise disclose privileged communications to any person who is not a party to your Retainer Agreement.

9.2 Third-Party Messaging.

The Firm strongly advises against discussing the substance of your case through third-party messaging platforms such as WhatsApp, Telegram, WeChat, or similar applications. These platforms are not controlled by the Firm and are not secure or privileged communication channels. If you instruct the Firm to communicate with you via such a platform, you do so at your own risk and acknowledge that solicitor-client privilege may be compromised.

9.3 Confidentiality of the Portal.

The structure, features, layout, and content of the Portal are confidential to JR Canada and the Firm. You agree not to describe, disclose, or share details of the Portal’s internal features, functionality, or interface with any third party for any competitive or commercial purpose.

10. Acceptable Use

10.1 Permitted Use.

You may use the Portal only for the purpose for which it was intended: to communicate with the Firm, manage your legal matter, upload and review documents, make payments, and access your Client File in connection with the legal services described in your Retainer Agreement.

10.2 Prohibited Conduct.

You agree that you will not, and will not permit or assist any third party to: (a) use the Portal for any purpose other than the management of your legal matter with the Firm; (b) attempt to gain unauthorized access to any part of the Portal, other users’ accounts, or the Firm’s systems or networks; (c) upload, transmit, or distribute any virus, malware, trojan, worm, or other malicious or harmful code or material; (d) upload any content that is false, misleading, defamatory, obscene, threatening, or otherwise unlawful; (e) interfere with, disrupt, or place an unreasonable burden on the Portal’s infrastructure, servers, or networks; (f) use any automated system, including bots, scrapers, crawlers, or similar technology, to access or interact with the Portal; (g) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying architecture of the Portal; (h) reproduce, copy, modify, distribute, or create derivative works based on the Portal or any of its Content; (i) use the Portal to collect, harvest, or store personal information about other users; or (j) use the Portal in any manner that violates any applicable law, regulation, or professional rule.

10.3 Consequences of Violation.

The Firm reserves the right, in its sole discretion, to suspend or terminate your access to the Portal, without prior notice, if it determines that you have violated these Terms or engaged in conduct that threatens the security, integrity, or availability of the Portal. Such suspension or termination of Portal access does not, in itself, terminate your Retainer Agreement with the Firm, but may constitute grounds for termination of the Retainer Agreement if the violation is material.

11. Content and Document Uploads

11.1 Your Content.

You retain all ownership rights in the documents and materials you upload to the Portal. By uploading Content, you grant the Firm a non-exclusive, royalty-free licence to use, copy, store, and process your Content solely for the purpose of providing the legal services described in your Retainer Agreement and operating the Portal. This licence terminates upon the conclusion of your matter and the expiration of the Firm’s file retention obligations, subject to any archival or backup copies maintained in the ordinary course.

11.2 Accuracy of Uploaded Content.

You represent and warrant that all Content you upload to the Portal is accurate, complete, and not misleading, and that you have the right to upload and share such Content with the Firm. You understand that providing false, incomplete, or misleading information can have severe consequences for your legal matter and may constitute grounds for termination of the Retainer Agreement.

11.3 File Formats and Size.

The Portal supports PDF documents (.pdf) as the standard file format for document uploads. All documents uploaded to the Portal must be in PDF format. The Firm may impose reasonable limits on the size of individual file uploads and total storage per account. If you need to upload a file that exceeds these limits or require an alternative format, please contact the Firm for assistance.

11.4 Prohibited Content.

You must not upload any Content that: (a) contains viruses, malware, or other harmful code; (b) infringes the intellectual property rights of any third party; (c) is encrypted in a manner that prevents the Firm from accessing it; or (d) is unrelated to your legal matter with the Firm.

12. Privacy and Data Protection

12.1 Governing Legislation.

The Firm is committed to protecting your personal information in accordance with the Personal Information Protection Act, S.B.C. 2003, c. 63 (“PIPA”), the federal Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5 (“PIPEDA”), and all other applicable privacy legislation. Our collection, use, disclosure, and storage of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12.2 Types of Information Collected.

In the course of providing legal services and operating the Portal, we collect and process the following categories of personal information: (a) identity information (full name, date of birth, citizenship, immigration status, government-issued identification numbers); (b) contact information (email addresses, telephone numbers, mailing addresses); (c) immigration records (application histories, refusal letters, IRCC correspondence, GCMS notes); (d) financial information (payment records, invoice history; we do not store credit card or banking credentials); (e) technical information (IP addresses, browser type, device information, session logs, and timestamps associated with Portal activity); and (f) communications (messages, documents, and files exchanged through the Portal).

12.3 Purpose of Collection.

Your personal information is collected and used solely for the purposes of: providing the legal services described in your Retainer Agreement; operating, maintaining, and improving the Portal; processing payments; complying with the Firm’s professional and regulatory obligations, including the rules of the Law Society of British Columbia; and administering the lawyer-client relationship.

12.4 Data Retention.

Following the conclusion of your matter, your data will be retained in accordance with the file retention obligations described in your Retainer Agreement and the requirements of the Law Society of British Columbia, which mandates a minimum retention period of ten (10) years. After the expiration of the applicable retention period, your data may be securely destroyed without further notice.

12.5 Your Privacy Rights.

Subject to applicable law and the Firm’s professional obligations, you have the right to: request access to the personal information we hold about you; request correction of any inaccurate personal information; and withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal and contractual restrictions. Please note that certain information may be required to provide legal services, and withdrawal of consent may limit or prevent the Firm from continuing to act on your behalf. To exercise any of these rights, please contact us at [email protected].

13. Intellectual Property

13.1 Portal Intellectual Property.

The Portal, including its design, layout, code, functionality, and all Content generated by the Portal (excluding your uploaded documents), is the exclusive property of JR Canada and is protected by Canadian and international intellectual property laws. The Firm’s trademarks, logos, and legal content displayed on the Portal remain the property of Infinity Law Corporation. Nothing in these Terms grants you any ownership interest in the Portal or any intellectual property of JR Canada or the Firm.

13.2 Limited Licence to Use.

Subject to your compliance with these Terms, JR Canada grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Portal solely for the purpose of managing your legal matter with the Firm. This licence terminates automatically upon the termination of your Portal access.

13.3 Feedback.

If you provide any feedback, suggestions, or ideas regarding the Portal (“Feedback”), you grant JR Canada an unrestricted, perpetual, irrevocable, royalty-free licence to use, modify, and incorporate such Feedback into the Portal without any obligation or compensation to you.

14. Third-Party Services and Links

The Portal may integrate with or contain links to third-party services, including payment processors, calendar applications, video conferencing platforms, and external information resources. These third-party services are not operated or controlled by JR Canada or the Firm, and your use of them is subject to their own terms of service and privacy policies. Neither JR Canada nor the Firm is responsible for the content, availability, accuracy, or practices of any third-party service. The inclusion of a link to a third-party service does not imply endorsement by JR Canada or the Firm.

15. Disclaimers and Limitation of Liability

15.1 Portal Provided “As Is.”

The Portal is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Neither JR Canada nor the Firm warrants that the Portal will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

15.2 Limitation of Liability.

To the maximum extent permitted by applicable law, neither JR Canada nor the Firm shall be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with: (a) your access to or use of, or inability to access or use, the Portal; (b) any unauthorized access to or alteration of your transmissions or data; (c) any conduct or content of any third party on the Portal; or (d) any temporary unavailability of the Portal due to maintenance, updates, or technical issues.

15.3 Exclusion.

Nothing in these Terms limits or excludes the Firm’s liability for: (a) the Firm’s professional negligence in the provision of legal services, which is governed by the Retainer Agreement and applicable professional liability insurance; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be lawfully limited or excluded under the laws of British Columbia.

15.4 Maximum Liability.

To the extent permitted by applicable law, the Firm’s aggregate liability to you for all claims arising out of or relating to these Terms or your use of the Portal (excluding claims arising from professional negligence in the provision of legal services) shall not exceed the amount you have paid to the Firm for legal services in the twelve (12) months immediately preceding the event giving rise to the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless JR Canada, Infinity Law Corporation, and their respective lawyers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Portal in violation of these Terms; (b) your breach of any representation or warranty contained in these Terms; (c) your violation of any applicable law or regulation; (d) any Content you upload to the Portal that infringes the rights of a third party; or (e) your negligence or willful misconduct in connection with the security of your account credentials.

17. Termination and Suspension of Portal Access

17.1 Termination by the Firm.

The Firm may suspend or terminate your Portal access at any time, with or without cause, upon reasonable notice. Cause for immediate termination without notice includes, but is not limited to: violation of these Terms; a security breach or suspected compromise of your account; termination of your Retainer Agreement; or conduct that threatens the security or integrity of the Portal or the confidentiality of other users’ data.

17.2 Termination by You.

You may request the deactivation of your Portal account at any time by providing written notice to the Firm. Please note that deactivation of your Portal account does not terminate your Retainer Agreement, release you from any outstanding financial obligations to the Firm, or affect the Firm’s file retention obligations.

17.3 Post-Matter Access.

Upon the conclusion of your legal matter, your Portal account will remain accessible for a period of one (1) year from the date the Federal Court file is closed or the matter is otherwise concluded. During this period, you may access and download documents from your Client File. After this period, your Portal access may be deactivated, although your file records will be retained in accordance with the Firm’s file retention obligations. We strongly recommend that you download all relevant documents prior to the deactivation of your account.

17.4 Survival.

The following sections of these Terms shall survive termination: Section 1 (Definitions), Section 9 (Solicitor-Client Privilege and Confidentiality), Section 11.1 (Your Content), Section 12 (Privacy and Data Protection), Section 13 (Intellectual Property), Section 15 (Disclaimers and Limitation of Liability), Section 16 (Indemnification), Section 18 (Governing Law and Dispute Resolution), and this Section 17.4.

18. Governing Law and Dispute Resolution

18.1 Governing Law.

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to any conflict of laws principles.

18.2 Jurisdiction.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia, sitting in Victoria, British Columbia. You irrevocably submit to the jurisdiction of such courts and waive any objection to the exercise of jurisdiction over you by such courts.

18.3 Professional Complaints.

Nothing in these Terms limits your right to make a complaint about the Firm’s professional conduct to the Law Society of British Columbia.

19. Modifications to These Terms

JR Canada reserves the right to modify, amend, or update these Terms at any time in its sole discretion. If we make material changes, we will notify you by posting a prominent notice on the Portal and, where practicable, by sending a notification to the email address associated with your account, at least fifteen (15) days before the changes take effect. Your continued use of the Portal after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Portal and request the deactivation of your account.

20. General Provisions

20.1 Entire Agreement.

These Terms, together with the Privacy Policy and your Retainer Agreement, constitute the entire agreement between you, JR Canada, and the Firm with respect to your use of the Portal and supersede all prior agreements, understandings, and representations, whether oral or written, relating to the subject matter hereof.

20.2 Severability.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms, and the remaining provisions shall continue in full force and effect.

20.3 No Waiver.

The failure of the Firm to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by the Firm.

20.4 Assignment.

You may not assign, transfer, or delegate your rights or obligations under these Terms without the prior written consent of JR Canada. JR Canada may assign its rights and obligations under these Terms without restriction and without notice to you.

20.5 Force Majeure.

Neither JR Canada nor the Firm shall be liable for any failure or delay in performing their respective obligations under these Terms if such failure or delay results from circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet outages, or failures of third-party service providers.

20.6 Language.

These Terms have been drafted in the English language. In the event that these Terms are translated into any other language, the English-language version shall prevail in the event of any conflict or inconsistency.

20.7 Contact Information.

If you have any questions about these Terms or the Portal, please contact us at:

For questions about legal services: